Infinite provides the best in class business support.
Our team is dedicated to your Fixed Wireless service.
INFINITE INTERNET®
INFINITE INTERNET® | Support.
Need further assistance? We are here to help!
Customer Support
How we help the customers and community: Our Customer Service response team (CSR) assist customers that have a range of questions and concerns including basic device updates, SLOW speeds, coverage maps and plan updates.
Billing Support
How we help the customers and community: Our Financial Service department assists customers that have concerns with billing including credit card updates, payment extensions and credit/ refund requests and anything else billing related.
Infinite Support disclaimer: Our team is dedicated to supporting your Internet service and GTEN® | Modem Device. Our support team will attempt to contact you as quickly as possible and we appreciate your patience with delays in our response time, especially on weekends and major holidays. Our chat support can help with basic troubleshooting via our chat support link found on our website. Our general return call back time is within 24-48 hours for non-priority issues. Clients out of service should expect to get a call back as soon as our call cue is cleared. Technical support does not accept inbound calls. Infinite support does not provide assistance with third party devices or equipment attached to GTEN® | modems.
Modem and Antenna self help information.
GTEN® | 5G Modem Guides
Click on your device for the latest information regarding your device.
GTEN® | Advanced Modem Support Guides
Click on your device below for the latest product manual.
GTEN® | Basic Modem Support Guides
Click on your device below for the latest product manual.
GTEN® | Outdoor Antenna Support
Click on your device for the latest information regarding your device.
Verizon® | Business Gateway Support Guides
Click on your device for the latest information regarding your device.
Additional Information
Infinite Support disclaimer: Our team is dedicated to supporting your Internet service and GTEN® | Modem Device. Our support team will attempt to contact you as quickly as possible and we appreciate your patience with delays in our response time, especially on weekends and major holidays. Our chat support can help with basic troubleshooting via our chat support link found on our website. Our general return call back time is within 24-48 hours for non-priority issues. Clients out of service should expect to get a call back as soon as our call cue is cleared. Technical support does not accept inbound calls. Infinite support does not provide assistance with third party devices or equipment attached to GTEN® | modems.
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