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Infinite provides the best in class business support.

Our team is dedicated to your Fixed Wireless service.

Call us (877) 659-0040

Need further assistance? We are here to help!

Infinite support provides live team member assistance.

Infinite Technical support disclaimer: Our team is dedicated to supporting your Internet service and GTEN® | modem device, however our support team will attempt to contact you as quick as possible but do expect delays in our response time especially on weekends and major holidays. Our chat support can help with basic troubleshooting via our chat support link found on our website. Our general return call back time is within 24-48 hours for non-priority issues, Clients out of service should expect to get a call back as soon as the call cue is cleared. Technical support does not accept inbound calls. Infinite support does not provide assistance with third party devices or equipment attached to GTEN® | modems.

GTEN® | Modem equipment self help guides.

GTEN® | Model 5/6 Modem Guides

Startup Manual

APN Settings

APN List

Band Locking

Port Forwarding

WiFi (SSID) Setup

WiFi Key Setup

Guest WiFi AP

GTEN® | Latest software updates for your device.

GTEN® | Model 6 Ultimate 5G
Firmware Release date PENDING

GTEN® | Model 5 Max (North America)
(Formerly referred to as v5a)

Firmware Release date PENDING
DO NOT USE THIS FIRMWARE ON DUAL SIM GTEN MODEL 5 MAX R2 – CONTACT US DIRECTLY FOR THIS DEVICE

GTEN® | Model 5 Max (International)
(Formerly referred to as v5 Pro)

Firmware Release date PENDING
DO NOT USE THIS FIRMWARE ON DUAL SIM GTEN MODEL 5 MAX R2 – CONTACT US DIRECTLY FOR THIS DEVICE

GTEN® | Model 5 Lite
Firmware Release date 09/03/2021

GTEN® | Model 4 R2 Guides

These guides will work with all former GTEN® Models such as the v3(E6)/v4(E8) Model (CR400)

Quick Setup guide

Data Tracking Setup

WiFi Setup

Signal Strength

Firmware Guide

Factory Reset

APN Setup guide

Band Locking Guide

GTEN® | Model 4 R2 – UPDATE 09/10/2021

GTEN® HAS RELEASED A MAJOR UPDATE TO THIS DEVICE – THE FIRMWARE UPGRADE IS A DIFFICULT PROCESS BUT IS AVAILABLE TO THE GENERAL PUBLIC, PLEASE DOWNLOAD THE GUIDE AND READ IT BEFORE CONSIDERING PERFORMING THE UPDATE.

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