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Infinite support provides live team member assistance.
Infinite Technical support disclaimer: Our team is dedicated to supporting your Internet service and GTEN® | modem device, however our support team will attempt to contact you as quick as possible but do expect delays in our response time especially on weekends and major holidays. Our chat support can help with basic troubleshooting via our chat support link found on our website. Our general return call back time is within 24-48 hours for non-priority issues, Clients out of service should expect to get a call back as soon as the call cue is cleared. Technical support does not accept inbound calls. Infinite support does not provide assistance with third party devices or equipment attached to GTEN® | modems.
GTEN® | Modem equipment self help guides.
GTEN® | Model 5/6/7 Modem Guides
GTEN® | Latest software updates for your device.
GTEN® | Model 7 ULTRA 5G
Firmware Release date PENDING
GTEN® | Model 4 R2/R3 Guides
These guides will work with all former GTEN® Models such as the v3(E6)/v4(E8) Model (CR400)
GTEN® | Model 4 R2 – UPDATE 09/10/2021
GTEN® HAS RELEASED A MAJOR UPDATE TO THIS DEVICE – THE FIRMWARE UPGRADE IS A DIFFICULT PROCESS BUT IS AVAILABLE TO THE GENERAL PUBLIC, PLEASE DOWNLOAD THE GUIDE AND READ IT BEFORE CONSIDERING PERFORMING THE UPDATE.
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