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Infinite provides the best in class business support.

Our team is dedicated to your Fixed Wireless service.

INFINITE INTERNET®

INFINITE INTERNET® | Support.

Need further assistance? We are here to help!

Click the link below that correspondences with the issue you are having.

Customer Support
Team Leader: Judith C
How we help the customers and community:
Our Customer Service response team (CSR) assist customers that have a range of questions and concerns including basic device updates, SLOW speeds, coverage maps and plan updates.
Request Support
(Click here)
Billing Support
Team Leader: Sierra B
How we help the customers and community:
Our Financial Service department assists customers that have concerns with billing including credit card updates, payment extensions and credit/ refund requests and anything else billing related.
Billing Support
(Click here)

Infinite Support disclaimer: Our team is dedicated to supporting your Internet service and GTEN® | Modem Device. Our support team will attempt to contact you as quickly as possible and we appreciate your patience with delays in our response time, especially on weekends and major holidays. Our chat support can help with basic troubleshooting via our chat support link found on our website. Our general return call back time is within 24-48 hours for non-priority issues. Clients out of service should expect to get a call back as soon as our call cue is cleared. Technical support does not accept inbound calls. Infinite support does not provide assistance with third party devices or equipment attached to GTEN® | modems.

GTEN® | Modem equipment self help guides.

GTEN® | Model 5/6/7 Modem Guides

DMZ/Port Forwarding

WiFi (SSID) Setup

Guest WiFi AP

GTEN® | Model 4 R2/R3 Guides

These guides will work with all former GTEN® Models such as the v3(E6)/v4(E8) Model (CR400)

Quick Setup guide

Data Tracking Setup

WiFi Setup

Signal Strength

Firmware Guide

Factory Reset

APN Setup guide

Band Locking Guide

Did not find your answer? We are here to help!

Click the link below to begin a chat conversation with our agents so they can file a ticket on your behlaf.

Infinite Support disclaimer: Our team is dedicated to supporting your Internet service and GTEN® | Modem Device. Our support team will attempt to contact you as quickly as possible and we appreciate your patience with delays in our response time, especially on weekends and major holidays. Our chat support can help with basic troubleshooting via our chat support link found on our website. Our general return call back time is within 24-48 hours for non-priority issues. Clients out of service should expect to get a call back as soon as our call cue is cleared. Technical support does not accept inbound calls. Infinite support does not provide assistance with third party devices or equipment attached to GTEN® | modems.

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