Termination of Service, Return Policy, Terms of Sale
RETURN ADDRESS FOR ALL PACKAGES (UNLESS INSTRUCTED OTHERWISE):
INFINITE INTERNET CORPORATION
133 E 50th Street
Garden City, ID 83714
Refund of Equipment (INTERNET SUBSCRIBERS ONLY): If you are not completely satisfied with your equipment order, we offer a 14-day return policy by contacting customer support at 877-659-0040. With the exception of the products/services detailed below (under “Equipment Return Terms”) returned equipment is eligible for a 100% refund (less shipping charges and a $50 program restocking fee.)
Previously Leased Equipment under 4G Antenna Shop Inc.: If your equipment was included as a lease, you must return the device within 14 days of cancellation. If the device is not returned within 14 days after you called to cancel, you will be charged the full price of the equipment. ($150.00)
Refund of Equipment (EQUIPMENT ONLY ORDERS): If you are not completely satisfied with your equipment order, we offer a 14-day return policy by contacting customer support at 877-659-0040. Equipment only orders are subject to a 25% restocking and reconditioning fee.
Equipment Return Terms:
- Return shipping costs are the responsibility of the customer.
- In the unlikely event that an item is missing from your order or the order is in any way damaged/incomplete, you must report the issue to us within 7 days. We are not obligated to replace missing/damaged items if they are not reported to customer service.
- All Shipping charges are not refundable.
- In the event that your package has to be redirected by FedEx/UPS after it has shipped due to customer error or request (e.g. you entered an incorrect address when placing the order OR you decide you want it delivered to an alternate location once it’s already in transit), you will automatically be charged a $20 redirect fee
- Most equipment falls under our 14-day policy refund policies previously stated, However, there are a few exceptions:
- The original product(s) must be returned in otherwise new condition with ALL original materials (original packaging, manuals and accessories). All returned items will be inspected upon receipt at our warehouse, and if the product(s) is scratched, dirty, missing packaging/parts or in otherwise used condition your total refund will be decreased or denied.
- You MUST contact us by calling customer support at 877-659-0040 before returning an order – if you return products without contacting us for an RMA (Return Merchandise Authorization) there will be an automatic additional 50% restocking fee that is applicable to all items being returned for a refund. We are NOT obligated to offer full or partial refunds for returns WITHOUT an RMA number. RMA numbers will be issued by a customer support representative will be noted on your account
- Any refused shipments will incur a 50% restocking fee plus the cost of return shipping
- If you are returning a product that came with free accessories, you must return the free accessories as well. If you fail to return the accompanying free accessories, your refund will be reduced or you will be charged our regular sale price for the free items.
Defective Equipment: If the customer has had the equipment over 6 months, they must purchase a replacement device at a discounted rate. Customers with defective equipment they have had for less than 6 months will require the approval of exchange by a technical support representative. Upon approval, the customer will be given return instructions.
**Modems that are damaged for physical or lightning damage are subject to the full cost and will not be refunded. There are no exceptions.
By purchasing from our web site you acknowledge that you have read and agree to all terms and conditions on our site.
If you have already ordered equipment from INFINITE INTERNET CORPORATION and need technical support, please do not hesitate to contact us at 877-659-0040! We are proud to provide excellent technical support and would be happy to assist you!
Internet Service Termination: