INFINITE GTEN MODEMS PRODUCT LIMITED WARRANTY TERMS AND CONDITIONS
Form: IIC-W-0002W 07/25/2021 GTEN EQUIPMENT WARRANTY NOTICE
This GTEN-branded product, as supplied and distributed by Infinite Internet and delivered new, in the original carton to the original consumer purchaser, is warranted by GTEN against manufacturing defects in materials and workmanship for a limited warranty period of:
- 1) 90 days from the date of purchase.
During the warranty period, Infinite Internet will, at its sole discretion,
- 1) provide phone, mail or e-support access to Help Desk which assists in solving issues. Phone support is available during normal business hours.
- 2) repair (at Infinite Internet’s own or at a Infinite Internet’s authorized service centers), or replace (using new or refurbished replacement parts or products) any defect within a reasonable period of time and free of charge. If factory repair service is needed, customer shall bear the freight and insurance for delivery of the returned products or parts to Infinite Internet’s service center. Infinite Internet nor GTEN will not pay for any shipping charges the repaired products or parts will be shipped back to the customer and customer will bear the cost of freight.
This limited warranty begins on the original date of purchase and is valid only on products purchased directly from Infinite Internet or through Infinite Internet’s authorized partners. To receive warranty service, the purchaser must contact Infinite Internet for problem determination and service procedures. Warranty service can only be performed by Infinite Internet authorized service centers. The original dated bill of sale must be presented upon request as proof of purchase to Infinite Internet or Infinite Internet’s authorized service center.
Infinite Internet will repair or replace this product, at our option and at no charge as stipulated herein, with new or refurbished parts or products if found to be defective during the limited warranty period specified above. All replaced parts and products shall become the property of Infinite Internet and must be returned to Infinite Internet. The repaired or replaced parts or products assume the remaining original warranty.
Exclusion from Warranty
Infinite Internet does not warrant uninterrupted or error-free operation of the product and shall not be liable for the loss or destruction of data or media resulting from the use or service of this product. Infinite Internet is not liable for any form of direct, indirect, or consequential loss suffered by a customer during any downtime. The purchaser is cautioned that product performance may be affected by installation, system configuration, software, applications, equipment compatibility, purchaser data and operator control of the system, among other factors, and it is the purchaser’s responsibility to determine the functional implementation.
Infinite Internet nor GTEN America Inc., condone the use of any GTEN communication equipment without a valid SIM card that has an authorized plan to be used in a modem device. Failure to use the proper rate plan for modem devices will cause your device to lose connection and may be subject to IMEI blocking by the common carrier. IIC & GTEN America, Inc. does not promote that the use of unauthorized SIM cards to circumvent the common carrier nor will a non working unauthorized SIM card be a reason for warranty assistance. Not all SIM cards will work with GTEN devices. Please check with your common carrier first before purchasing.
Infinite Internet’s obligations with respect to software products distributed by Infinite Internet under the GTEN brand name are set forth in the applicable end user license agreement. Non- Infinite Internet hardware and software products, if provided, are on an “AS IS” basis. Non- Infinite Internet manufacturers, suppliers, publishers, and service providers may provide their own warranties.
Infinite Internet is not responsible for access equipment, traffic management or authority to grant access.
Unless written agreed otherwise, this limited warranty does not apply to consumables, including but not limited to filters, fans, batteries, fuses, plugs, connectors, networks, fiber optic cables, cables, power cables, signal cables, aviation connectors, and other wire and connections.
This limited warranty covers manufacturing defects in materials and workmanship encountered in normal use, and except to the extent otherwise expressly provided for in this statement, shall not apply to the following, including, but not limited to: damage which occurs in shipment; delivery and installation; improper handling or storage; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or damage to the exterior finish; accidents; insect infestations; abuse; neglect; fire, oil, water damage resulting from use of the product outside of its intended use or not in accordance with product specifications; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by Infinite Internet, or which damage this product or result in service problems; incorrect electrical line voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental instructions that are covered and prescribed in the instructions, user manuals or other requirements; product removal or reinstallation; reception or display problems and distortion related to noise, echo, interference or other signal transmission and delivery problems; natural loss of brightness and color under normal conditions, or burned-in images; normal degradation in the performance of the Product, normal wear and tear.
This limited warranty is a standard application of Infinite Internet. No other third party (including any agent, distributor, or sales representative) is authorized to make any representations or warranties that are different from this limited warranty. Unless otherwise confirmed by Infinite Internet in written forms of contract or other documents, any warranty clauses that conflict with this limited warranty shall be deemed to be automatically invalid. Final power of interpretation of this limited warranty shall be vested in Infinite Internet.
Limitation of liability
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE, AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY AFTER THE EXPRESS WARRANTY PERIODS STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTEE GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON INFINITE INTERNET. INFINITE INTERNET SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF INFINITE INTERNET HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST INFINITE INTERNET BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY INFINITE INTERNET AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PURCHASER AND PURCHASER’S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT SOLD BY INFINITE INTERNET NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF INFINITE INTERNET. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NON-TRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.
Devices covered under this warranty.
All GTEN branded devices sold by Infinite Internet, including previously white label GTEN devices sold by Infinite Internet. Including modems and outdoor antenna products.
This warranty supersedes any previous warranty currently in place.
INFINITE INTERNET CORPORATION
148 Vista Royale Blvd
Vero Beach, FL 32962
Ph. (877) 659-0040
Regular Business Hours
Monday-Friday 8AM-5:30PM EST