Join Infinite Internet as we continue to expand our industry-leading network to improve the ways people, businesses, and things connect. Infinite is positioned to lead with the emergence of technologies like our best-in-class 5G, LTE network and the Internet of Things (IoT) to impact a wide variety of industries such as healthcare, education, manufacturing, public safety, government, and many others. As part of this team, you will play a critical role in our transformation through helping our customers in all lines of business and helping maintain the technology that keeps our customers connected. Also – did we mention we love our people? We care about having people on the team looking for a positive culture and energy. Join us! 

RESPONSIBILITIES

• Answer all incoming calls and chats 
• Extensive customer service background: from the initial sales > troubleshooting their equipment > billing. One stop shop customer service expert! 
• Sales experience +++++ Looking for someone with a sales background with high motivation taking leads and closing the sale! 
• Individual must be detail oriented and able to independently and successfully troubleshoot resolve modem technology problems for customers
• Ability to follow documented processes
• Fill out tickets for billing and sales as needed
• Direct calls and chats to necessary departments as needed 
• Answer customer questions as an expert and maintain high education on our product and services
• Responsible for troubleshooting with customer: Checking lights on modem, setting APN, Bandlocking, changing from 3g/4g to LTE, checking AML 
• Checking customer’s line with carrier: checking data usage, doing resets of the line
• Activating SIM cards with carriers 
• Escalate tickets as necessary to manager 
• Provide technical support and orientation to staff as needed
• Other duties as assigned

QUALIFICATIONS

• Expertise in explaining technical issues and give instructions to troubleshoot system related issues
• Updated with current industry trends and efficiency in working with them 
• Should possess good verbal as well as written communication skills and should be able to provide guidance on telephones and email
• Excellent written and verbal communication skills
• Ability to work in a complex and mixed team environment. -Ability to handle multiple tasks, set priorities, schedule, and meet deadlines
• Linux a plus 
• Networking/vLans a plus 
• Wireless Networking 
• Mobile (iOS/Android) 

JOB TYPE: Full Time/Hourly based on experience 

WORK LOCATION: Boise, ID 

This Job Is Ideal for Someone Who Is: 

• Adaptable/flexible — enjoys doing work that requires frequent shifts in direction 
• Detail-oriented — would rather focus on the details of work than the bigger picture
• Achievement-oriented — enjoys taking on challenges, even if they might fail 
• Works quickly and able to manage high volume of customers with great customer service 
• High proficiency with computers and technology. Learns and absorbs training quickly! 

Currently looking to hire for different shifts, must be flexible: Morning, Midday and Night Shift Must be available to work at least one weekend day. 

Benefits: -401K retirement plan with matching -Medical Insurance -Vision Insurance -Annual raises -PTO 

Job Type: Full-time 

Salary: $20.00 to $23.00 /hour + sales commissions